INJOLOSA DESARROLLOS S.A. entity registered in Spain, holder of “GRUPO BUK” trademark, in which “MUDDA DESIGN”, “SENSE DESIGN STUDIO” AND “MODDI DESCANSO” are part of the GRUPO BUK commercialization circle.

GRUPO BUK sells products covered by the MUDDA DESIGN”, “SENSE DESIGN STUDIO” AND “MODDI DESCANSO”. trademark worldwide.

Every product, drawing, sample, design, sketch, or product whatsoever designed, created, or produced by Grupo Buk – hereinafter referred to as the PRODUCT.

Every private person, corporate entity, or registered company who enters into a legal transaction, hereinafter referred to as the CUSTOMER.

The ORDER is to be understood as a legal transaction regarding the acquisition of the PRODUCT or SERVICE by the CUSTOMER.

The REPRESENTATIVE is to be understood as a GRUPO BUK employee, with an official @gbuk.pt or @grupobuk.com email address. The CUSTOMER enters into a legal transaction with GRUPO BUK through the REPRESENTATIVE.

The Terms and Conditions are applicable to all transactions of GRUPO BUK, including but not limited to the following activities: Sales of Goods, Design Services, Product Assembly and Fitting.

The DATE OF PURCHASE is to be understood as the date that a pre-payment is received by GRUPO BUK

GRUPO BUK reserves the right to not enter into a legal transaction with a CUSTOMER at its own discretion;

GRUPO BUK may modify these Terms and Conditions at any time. By entering into a legal transaction with GRUPO BUK, the CUSTOMER accepts the Terms and Conditions in force at the DATE OF PURCHASE.

GRUPO BUK may modify these Terms and Conditions at any time. By entering into a legal transaction with GRUPO BUK, the CUSTOMER accepts the Terms and Conditions in force at the DATE OF PURCHASE.

The Terms and Conditions are published and updated on GRUPO BUK official website (www.grupobuk.com) and on the official Pricelists for consultation.

Orders are only accepted once placed by recognized and registered companies with an open account with GRUPO BUK or by private customers by the email encomendas@gbuk.pt;

Orders may be placed in English or in any country’s official language (if applicable) via the GRUPO BUK Sales Assistant, Monday to Friday, from 8am to 7pm CET, excluding public holidays;

The Customer must provide GRUPO BUK a valid e-mail address, company name and address, VAT code (to benefit from professional sales conditions), and other relevant information under these General Terms and Conditions of Sale concerning the order;

The Customer is responsible for selecting the articles of interest to him/herself;

Pro-Forma invoice must be required for every PURCHASE meant to be placed with GRUPO BUK official REPRESENTATIVE. The payment of the official Pro-Forma invoice confirms the CUSTOMER’s item selection, including all finishes specified for each product listed for that given ORDER.

It is mandatory that in the pro forma invoice must be discriminated all the elements related to the order, conditions of sale, all costs associated with the transaction, budgets, all elements of the product (finishing, materials to be used, and all details) and properly signed by the customer and the GRUPO BUK representative assistant;

An official signature and company stamp is required for all technical drawings/schemes associated to any personalized / custom made product, otherwise it will not be valid and is not the responsibility of GRUPO BUK

GRUPO BUK reserves the right of considering the acceptance of an official Pro-Forma invoice as being the document that confirms the Customer’s item selection, including all finishes specified for each item listed;

GRUPO BUK reserves the right to consider a Pro-Forma invoice valid for 6 weeks from the day that it is initially sent. In the case of Pro-Forma invoices with shipping quotes, these are considered valid for 2 weeks only. Therefore, the Customer is advised to require separate Pro-Forma invoices, distinguishing product and shipping quotations;

GRUPO BUK reserves the right of setting the valid period and price of a custom-made item official quote accordingly;

Should the Customer need to modify a requested article, its finish or quantity, or correct any errors in the order, specified in the official Pro-Forma invoice, following its corresponding order placement, he/she should follow the instructions suggested by the sales representative.

GRUPO BUK reserves the right to charge for any alterations made to the order, 5 working days after the its payment confirmation is received;

All prices are retail prices, and do not include VAT, or any other taxes, duties and related shipping costs. Grupo Buk reserves the right of applying VAT costs in all relevant cases;

All item prices include appropriate product packaging;

GRUPO BUK reserves the right to change specifications and prices on products offered on Grupo buk.com official website.

The payment must be made by bank transfer to the bank account of INJOLOSA DESARROLLOS S.A

A 50% advance payment deposit is required to settle all standard orders and so that it is possible to advance with the production of the product. The remaining 50% final balance is required once the order is completed. In the case of orders with personalized or custom-made items, an advanced payment with the order’s full value must be made;

The Customer must make each payment via bank transfer as indicated on the order form. The Customer is advised to confirm INJOLOSA DESARROLLOS S.A. bank details prior to making any payment, and is also advised to send proof of his/her bank transfer to the designated Sales Assistant;

Because the transfer costs differ depending on the country / bank, they are always supported by the customer;

GRUPO BUK reserves the right to defer the dispatchment of the products until the payment in full is received;

Delivery times will be agreed between GRUPO BUK and the customer together with Pro-forma invoice confirmation. The agreed delivery times will be triggered on the date the advance payment is received;

Lead times for large orders must be agreed upon and accepted in writing;

Lead time for orders with custom, new product prototypes and bespoke, that includes any modification on our products – colors, measures, finishes and 100% custom projects demand a case by case review, with a minimum of 16 weeks lead time, that can be increased, depending on the specifications of the pieces. Lead time for these orders, will start upon reception of the full amount of the order and of the signed technical drawing, which will be sent after payment;

GRUPO BUK reserve the right of applying a storage fee, for all orders that remain in the shipping warehouse for more than 2 weeks since the notification that the final balance is due

The order will be shipped once the production is complete and you have made the full payment. The delivery time depends on the shipping options you choose and on your location;

All the graphic representation made by software (product and environments renders) tries to get as close to reality as possible, although the final product colors, finishes may vary.

GRUPO BUK takes all appropriate measures to ensure the photographs and other relevant information on the site faithfully represent the original products, including technological means to reduce inaccuracies as much as possible, certain variations are possible due the nature of the product, and materials, as well as the manual production methods required.

In consequence, GRUPO BUK does not fully guarantee a perfectly clear identity of final products in comparison to their graphic representation shown on the website or official marketing material, with respect to coloring, and precision detailing of wood carving, ceramics, foundry and other metalwork, for the technical reasons listed above;

They are both located in Oporto, one of the best European destinations, a historical city in the North of Portugal. They are made in Lordelo, Paredes, Portugal.

GRUPO BUK shall be liable for material defects in accordance with the applicable legal provision; All orders with pieces subjected to GRUPO BUK product warranty, all claims, and all other complaints, the Customer should contact the Sales Assistant responsible for the order. who will provide him with information regarding after-sales Customer Service;

GRUPO BUK applicable legal provision:

The Customer is not entitled to any claims for defects if he/she has altered a product or has had it changed by a third party, unless the Customer proves that the material defect already existed at the time of delivery;

Claims for defects as a result of the shipping process handled by the Customer, are not covered under GRUPO BUK warranty. In these cases, GRUPO BUK is committed to finding a suitable solution with the Customer. Claims for defects as a result of the shipping process handled by GRUPO BUK are covered in GRUPO BUK warranty;

In the case of EXW shipping, please note that GRUPO BUK is not liable for damage sustained in transit cargo. In the case of DAP/DDU/DAT shipping, please note that before signing the merchandise delivery document, the Customer is required to confirm if the package has any perceptible damages. If damages are perceptible on the package, the Customer should mention “subject to verification” in order to safeguard any eventual damages to the merchandise and file a claim under the insurance policy;

The Customer may claim warranty on defects that result from mishandling in the shipping process, up to 2 working days after receiving an order. As a result, the Customer is advised to check and photograph all pieces ordered, upon their arrival;

GRUPO BUK are reserved the right to handle the claim as seen fit, and commit to offering the Customer a solution proposal within 2 working days of the claim registration;

GRUPO BUK ensure the repairing or replacement of the components detailed in the claim submission form. All other damages not included in the claim submission will not be covered under GRUPO BUK warranty, and may be subjected to an upcharge;

GRUPO BUK are reserved the right to refuse any item repairing, pick-up or delivery, from any location other than the original shipping address;

The submission of a withdrawal request must be made by the Customer up to 2 working days of the date of delivery to the Customer or a third party;

To exercise the right of withdrawal, the Customer must contact Customer Service and follow the procedure specified by GRUPO BUK sales representatives;

GRUPO BUK reserve the right of deciding what situations justifies the right of withdrawal of the Customer;

GRUPO BUK are reserved the right to refuse the return or refund of any custom-made or personalized item;

GRUPO BUK are reserved the right to complete a refund or make an item replacement, only once the original item has been delivered to its designated warehouse and verified for damage. All products must be returned in their original packaging (box, accessories, inserts, protection, leaflets, etc.) and must be accompanied by the purchase invoice;

Damaged goods being returned must be in the condition in which they were received by the Customer. The Customer must not attempt to modify, handle or repair them;

GRUPO BUK shall not be liable for any lost profits or savings, loss of reputation or goodwill, indirect or incidental or consequential damages arising out or in connection with the sale of the goods;

GRUPO BUK reserves the right to be only responsible for all parameters set forth in the Terms and Conditions:

Attention, all elements related to the shipment of GRUPO BUK products are handled by the customer;

If the customer requests GRUPO BUK for responsibility for shipping the products, all elements, shipping costs and aggregate costs will be analyzed on a case by case;

If the customer requests GRUPO BUK to be responsible for shipping the products, it must be agreed on the Pro Forma invoice, and properly attributed the added costs to that service.

Shipping cost will depend on the time, country and rates in force;

Urgent shipments, must be requested to GRUPO BUK along with Pro Forma invoice and getting an additional cost;

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